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A glimpse into SL’s CS calls

September 30th, 2009


Tyche Shepherd has posted some great analysis and charts that give a glimpse into what it takes to run Second Life in terms of customer service.

Last week I mentioned that I had been storing Second Life Incident Reports since the beginning of the month to build up a database similar to my Region Survey Database. A forum lurker who wants to remain anonymous, who read this , contacted me in-world and sent me the full past 28 months worth of published incident reports (21600+). I cannot thank the person enough for providing this data…

In total I now have data which seems complete from 7th Jun 2007 up to the current time, at the moment this comes to 21665 published incidents.

What did the naughty people do ? – SLUniverse Forums.

For contrast, I just saw a Tweet from the #nygames hashtag (NY Games conference of some sort?) saying that

#nygames Playfish uses 3 support people to support is 50 million players – focused on users helping users to hold costs and scale up

Obviously, very different circumstances, but it still makes you think…

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