•You need to decide what your policies in this
area will be and follow them uniformly
•As with so many things, it is easier to become more lenient than clamp down, so I suggest your policies start firm
•While you can give a list of many behaviors you do not allow, you will never be able to make an exhaustive list, the audience is just
too inventive (rules lawyers abound)
•You will need to keep records on every customer contact, discipline and bannings are more often due to a pattern of behavior than a single incident.