make
better
games
Connectivity Issues
•This is an often overlooked area of service,
but very necessary
•No matter how latency adaptive your game, internet issues will cause service problems
•You need to have the expertise to help customers understand and solve their problems (and the ability to detect when your service has a problem!)
•You can’t fix most of these issues, but you can educate the consumers
•Build tools for customers to trace and understand these problems (I can’t believe that no service I’m aware of has supplied a symmetrical trace route tool yet!)