make
better
games
Challenges of 24x7 Operations
•Your consumers play 24x7, and this is one of
the implied promises of a
MMOG
•You have to be there for them when they need
you, because you never know
what might happen. There are always issues that can’t wait until the next
day
•You need 3 shifts of people x 2 to cover a
week. Six people for all line jobs within the
service!
•Managing the hiring, scheduling and
monitoring of a 24x7
operation is something you need experienced management to accomplish effectively
•There are no shortage of surprises and
emergent issues in servicing a
MMOG
•And it never ends…